RIGHT OF WITHDRAWAL
COMPLAINT & REVOCATION
As promised, you can return our furniture free of charge within 30 days and without the need to give any explanation or reason, although our product is “made to order”.
If you want to give something back, please contact us beforehand at [email protected]. We will get back to you as soon as possible!
CANCELLATION POLICY
Right of withdrawal
You have the right to cancel this contract within 30 days without giving a reason.
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Hölzel & Iserhagen GbR / +49 (0) 15774706016/ [email protected]) by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.
In order to meet the withdrawal deadline, it is sufficient for you to send your notification that you are exercising your right of withdrawal before the withdrawal period has expired.
General information
We coordinate the collection of the goods with you. Do not send any goods back unequivocally. To coordinate the collection, contact our customer service:
Email: [email protected]
Consequences of the revocation
If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the condition, properties and functionality of the goods.
SAMPLE REVOCATION FORM
If you want to cancel the contract, please fill out this form and send it back to:
Hölzel & Iserhagen GbR
[email protected]
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) / received on (*):
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Name of consumer (s):
Address of the consumer (s):
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Signature of the consumer (s) Date
(*) Delete as appropriate.